Best Hard Drive Recovery Services
Why Make use of a Hard Drive Recovery Service?
Your company is dependent in your data. Without it, the effects could be devastating. You likely perform regular backups or store it on RAID servers for redundancy. However, backups and redundancy fail now and then. Hard drives, like all mechanisms with moving parts, break down as time passes. As a lightbulb, they eventually ought to be replaced. Unforeseen accidents or disasters can wipe your hard drives, however it does not imply your data is gone once and for all.
Data could be retrieved from the technicians of hard drive recovery services, which could avert disaster for your company. These companies work in your hard drives in cleanroom environments, repairing the device or salvaging data from even the foremost damaged of disks.
Our Verdict & Recommendations
We selected Secure Data Recovery for our particular Top Ten Reviews Gold Award partially because of its superior cleanroom standards and great customer service. This is actually the only company having a certified ISO 4 Class 10 cleanroom, turning it into the only real lab that follows a stricter standard regarding the amount of allowable particulates within its cleanroom. Further, its customer service reps were helpful and provided consistent information across their many support channels (phone, email, live chat).
SalvageData Recovery earns the Top Ten Reviews Silver Award to its outstanding customer service and transparent process. Representatives got to us inside a timely manner and provided helpful, straightforward answers. SalvageData also lists certifications on its website to its cleanroom (ISO 5) and data security protocols (SOC 3), which provides further assurance to consumers with this service.
Fast turnaround times and verifiable, third-party security and privacy certifications launch Gillware Data Recovery into third place, which service is our pick to the Top Ten Reviews Bronze Award. It missed first or second place due to deficit of a full cleanroom (it uses modular workstations instead) and also a lower customer service consistency score.
What We Tested, What We Found
Customer Service Consistency
We evaluated each company's customer service, taking into account how consistent answers to our questions were from a single representative completely to another, the service's turnaround some serious amounts of pricing. We put lots of stock into this rating, because you'll entrust this company besides along with your equipment but your company's vital data.
We reached over to all the companies on our list through their available support channels (phone, email, live chat should that option was available) anonymously posing a similar questions to discover if we received consistent, straightforward answers.
Representatives that provided clear, direct answers to our questions (and did not attempt to sell us upon the service) were rated higher, whereas services that sidestepped questions, gave contradictory answers or were generally unhelpful received lower scores.
Multiple customer service reps gave us contradictory answers. Many avoided answering our questions and, instead, boasted in regards to the service's other highlights. When confronted using this, they rarely admitted they did not know about the answer after which transferred us to a person who did know. Additionally, many in our emails went unanswered.
Confirming Practices & Procedures
Section of transparency for any hard drive recovery service involves proving it indeed possesses the required certifications to demonstrate it is really proficient at safely and securely performing data recovery for clients.
We awarded additional points to companies that received these certifications from credible, third-party organizations, such like the International Organization for Standardization (ISO) and also the American Institute of Certified Public Accountants. The 2 certifications we looked for are, one, an ISO-certified cleanroom, and ; two, service organization control (SOC) reports issued from your SSAE 16 audit (Statements on Standards for Attestation Agreements) that verify the service – during this case, the hard drive recovery service – has controls and processes set up that protect the safety and confidentiality of shoppers and the data.
ISO cleanroom certification governs the maximum level of particulates allowed inside a cleanroom. The most prevalent certification is ISO 5, which enables 100, 000 particulates per cubic meter, and also the better certification is usually an ISO Class 4 which enables only 10, 000 particulates per cubic meter. It’s important to stay the amount as low as you can, as exposed hard drive platters are sensitive and contamination can bring about irreparable damage. Many companies claim they meet these standards, but just a few provided the certification using a third party together with the date when it was eventually issued.
The next certification, SSAE 16, has related security and privacy auditing. There will be several types of this credential (including SOC 1, SOC 2, SOC3 reports) with no common consensus on and that is better, so we credited a company for possessing any version. This sort of certification is vital to clients which have financial along with other private, sensitive details on their hard drives.
